Refund Policy

Last updated: September 5, 2026

We want you to feel confident ordering from Quality of Life. If something is not right with your order, please contact us and we will help you through the return or refund process.

30-Day Return Window

You may request a return within 30 days of delivery for items purchased directly from our online store.

To be eligible for a standard return, items should be:

• Unused, unopened, and in the same condition you received them
• In the original packaging
• Accompanied by your order number or proof of purchase

Opened Supplement Products

Because our products are dietary supplements, we cannot resell opened bottles for health and safety reasons. If you opened a product and are not satisfied, contact us within 30 days of delivery. We will review the request and may offer a replacement, store credit, or another resolution depending on the situation.

Items We Cannot Accept

• Items returned more than 30 days after delivery
• Products damaged through misuse, modification, or improper storage
• Empty bottles or products with an unreasonable amount used
• Items marked Final Sale at the time of purchase
• Products purchased from another retailer or marketplace

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the product and packaging. If the issue is confirmed, we will provide a replacement or refund at no cost to you.

How to Start a Return

1. Contact us through our Contact page or by phone with your order number and a short description of the issue.
2. Photos may be requested so we can resolve the issue faster.
3. If your return is approved, we will send return instructions and the return shipping address.
4. Please use a tracked shipping service for returns. We cannot refund items that are lost in return transit.

Who Pays Return Shipping

• Defective, damaged, or wrong item: Quality of Life pays return shipping or provides a replacement/refund at no cost to you.
• Changed your mind or no longer needed: The customer is responsible for return shipping.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are processed to your original payment method within 5-10 business days. Your bank or card provider may take additional time to post the refund.

Exchanges

The fastest way to exchange an item is to return the original item, if eligible, and place a new order for the product you want.

Shipping Fees and Taxes

Free shipping is included on eligible orders. Any taxes or final order totals are shown clearly before payment at checkout. Original shipping charges, if any, are non-refundable unless the return is due to our error.

Questions?

Please contact us through the Contact page on our website or call us at 1-914-251-0981. We typically reply within 1-2 business days.